This privacy policy explains how Gilbert Pharmacy and Health Clinic ("we", "us") collects, uses and protects your personal data when you use our website. We are the data controller for this information and we handle it in line with the UK GDPR and the Data Protection Act 2018.

If you have any questions about this policy, contact us at hello@gilbertpharmacy.co.uk.

Information we collect

Depending on how you use our website, we may collect:

  • Technical data such as your IP address, browser type and approximate location, and any information you volunteer when you contact us.
  • Contact details you provide through our forms, such as your name, email address, phone number and message.
  • Health information you choose to share with us, for example in an enquiry, referral or booking form.

How we use your information

  • To comply with our legal obligations and to protect our website against fraud and abuse (lawful basis: legal obligation and legitimate interests).
  • To respond to your enquiries (lawful basis: our legitimate interests, or steps taken at your request before entering a contract).
  • To respond about, and provide, the care or services you ask about, where you share health information (lawful basis: your explicit consent, or where we provide health or care services, the provision of health or social care).

Health information

Health information is special category data under UK GDPR, so we give it extra protection. We only ask for what we need, keep it confidential, limit access to the people who need it to look after you, and never use it for marketing. If you go on to use our services, we will tell you how we keep your records.

Sharing your information

We only share personal data where necessary, with organisations that process it on our behalf under appropriate agreements. We never sell your personal data. We may share data with:

  • Our website hosting and IT service providers.

Cookies

We use cookies and similar technologies. Non-essential cookies are only set with your consent, which you can change at any time. For details of the cookies we use, see our Cookie Policy.

How long we keep your information

  • Enquiry and contact records: typically up to 2 years after our last contact.
  • Health information: only as long as needed, and in line with professional record-keeping rules.

Your rights

You have the right to:

  • Access the personal data we hold about you.
  • Ask us to correct inaccurate data.
  • Ask us to erase your data, or restrict how we use it.
  • Object to processing, or ask for your data to be ported to another provider.
  • Withdraw your consent at any time, where we rely on consent.

Security

We use appropriate technical and organisational measures to keep your personal data secure, and we review these regularly.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.

How to contact us and complaints

If you have any concerns about how we handle your personal data, please contact us at hello@gilbertpharmacy.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO): https://ico.org.uk/make-a-complaint/.